What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, request a support or enter information on our site or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in any of the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
The list above is not to be considered as an exhaustive and there may be other situations or occasions arising where and personally identifiable information may be collected.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Any personal information collected directly by the company is protected and safeguarded to the best of our ability.
While we take all necessary care to protect and safeguard your information, we cannot guarantee nor are we liable for any breach of privacy that is caused by factors or circumstances beyond our control or that could not be prevented by use of best practice and otherwise acceptable safe storage and retrieval of this information.
Furthermore, the company acknowledges of using third party service to process orders and store customer records etc. All financial and transaction records are processed and kept through a third party gateway or service provider and are not stored or processed on our servers.
The company is not responsible nor shall be liable for any breach or loss of the information and or any damages or claims of damage that occurred associated with the information stored and collected with the third party provider even if the aforesaid breach and/or loss was reasonably foreseeable by the company.
The company also uses third party service to facilitate and communicate with website visitors thru web forms. While we take utmost care to protect the information contained and stored on third party service provider, the company is not responsible nor shall be liable for any breach or loss of the information and or any damages or claims of damage that occurred associated with the information stored and collected with the third party provider even if the aforesaid breach and/or loss was reasonably foreseeable by the company.
Where third party services are used to collect the confidential, financial or otherwise identifiable third party information, the company will make a best effort to notify or make you aware that you are dealing with the third party provider even though you are still using the company’s website.
The company wishes to make you aware that email is not nor should ever be considered the secure means of communication. Therefore any information you enter or submit by email or web forms on the website, is considered as non-secure and you acknowledge of using such services or devices at your own risk.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
The list above is not to be considered as an exhaustive and there may be other situations or occasions arising where site cookies and other tracking snippets may be used.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly and the site may not function properly as intended by the company or developers.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses associated with the operation and functioning of our web site and other marketing properties in our ownership and custody.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website.
We may have implemented any or all the following on any or our websites, blogs or other electronic properties accessed by you:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. In addition to Google Analytics, we may also be using other third party services with the similar function, intent or purpose as Google Analytics.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
In addition to Google, we may use other services (Yahoo, Bing, etc.) to offer and collect similar or complimenting information to that of Google in conjunction, concurrent to, or independent of Google and other provider. Each of those services is or may be governed by their own terms or conditions and by accessing this site, you agree to be bound by those terms and conditions in addition to any terms or conditions stipulated within this document.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously by making appropriate changes to their browser, use or privacy proxy services or otherwise. We do not hinder the basic website experience in any way if the user has opted to visit website anonymously although we cannot guarantee performance, functionality or access to some advanced features of the website.
You can change your personal information:
- By emailing us
- By calling us
- By logging in to your account
How does our site handle Do Not Track signals?
We attempt to honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy laws we adhere to and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We will notify you via phone call
- Within 14 business days
We will notify you via letter
- Within 21 business days
after we had been notified or been aware of actual or potential of any data breach.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to (any or all may be applicable):
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
The list above is not to be considered as an exhaustive and there may be other situations or occasions for which we may collect and use your email address information.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Policy version 1.1, created August 15, 2017.